Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase was delivered, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us at info@gildedmarketco.com before sending any item back. We will provide the appropriate return instructions and return address.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Downloadable software products
- Perishable goods, including food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
- Some health and personal care items
- Items that have been used, worn, or altered
- Items without their original packaging
- Items returned without proof of purchase
Partial Refunds
In certain situations, only partial refunds may be granted, including:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Items that are not in their original condition
- Items that are damaged or missing parts for reasons not caused by our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically applied to your original method of payment. Please allow the applicable processing time for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there may be additional processing time.
If you have completed these steps and still have not received your refund, please contact us at info@gildedmarketco.com.
Sale Items
Only regularly priced items may be refunded. Sale items and promotional items are non-refundable unless they are defective, damaged, or otherwise required to be refunded by applicable law.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange a defective or damaged item for the same product, please contact us at info@gildedmarketco.com before sending the item back. We will provide return and exchange instructions.
Exchanges are subject to product availability. If the replacement item is unavailable, we may issue a refund instead.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the returned item once the return has been received and approved.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, any approved refund will be issued to the original purchaser.
Shipping Returns
Before returning any product, please contact us at info@gildedmarketco.com to receive return instructions and the appropriate return address.
You are responsible for paying your own return shipping costs unless the item is defective, damaged, incorrect, or the return is otherwise required to be covered by us under applicable law. Original shipping costs are generally non-refundable.
If you receive a refund, any applicable return shipping cost may be deducted from your refund.
Depending on where you live, the time required for an exchanged product to reach you may vary.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item until it has been delivered to and accepted by us.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us as soon as possible at info@gildedmarketco.com and include your order number and photographs of the item, if applicable.
We will review the issue and provide instructions for a replacement, exchange, or refund where appropriate.
Need Help?
If you have questions about refunds, returns, or exchanges, please contact us:
The Gilded Kit Co LLC
Email: info@gildedmarketco.com
Website: https://gildedmarketco.com/